Missing Images

If your gallery appears on the page but some or all images are missing, follow these steps to resolve the issue.

🔹 1. Verify the Correct Gallery#

Make sure you’re viewing the correct gallery on the page.

• Go to Robo Gallery > Manage Galleries
• Check the Shortcode used in the page or post (e.g., [robo-gallery id=12])
• Confirm it matches the gallery you edited

🔹 2. Check for Uploaded Images#

A gallery without images will not show any content.

✅ To check:#

• Open the gallery in the editor
• Click Manage Images
• Confirm that images are uploaded or selected in the Media Manager

If no images are listed — upload or select new images, then Save the gallery.

🔹 3. Look for Errors on the Page#

Sometimes missing images are caused by JavaScript or loading errors.

• Open your browser’s Developer Tools > Console (usually F12)
• Look for any errors or failed requests related to gallery scripts or images
• Take a screenshot or note the error for further troubleshooting

🔹 4. Use Compatibility Settings#

Some themes or plugins may block image loading or interfere with gallery scripts.

✅ Solution:#

• Go to Robo Gallery > Settings > Compatibility Settings
• Set jQuery Version to Alternative or Forced Include
• Save changes and reload the page

🔹 5. Confirm Media Manager Contents#

In the gallery settings, open the Media Manager again to confirm:

• Images are present and correctly listed
• No broken thumbnails or empty entries are shown
• Images have valid file paths (hover over thumbnail to check URL)

🔗 Need Help?#

If images still don’t appear:

• Try switching to a default theme
• Deactivate other plugins temporarily
• Contact our support team for assistance

👉 Contact Support →

🔗 Related#

• Gallery Not Displaying →
• Image Options →
• Compatibility Settings →